Shipping & Return & Exchange Policy

When the customer pays, the system will list all costs in detail, including the shipping cost. In a single transaction, you can enjoy a free shipping discount when shopping for the specified amount below. If you have any questions, please contact our customer service department via Facebook page Vivien Yeo's Beauty Store or email The shipping cost listed in shopping cart/ checkout page shall be final.

We try very best packaging all items to reduce the occurrence of damage, occasionally accidents happen during shipment. If your order arrived damaged or defective, we are happy to replace the damaged/defective items in your order under the 3 Days Returns Policy. We are to address this problem immediately. Please email to right away, and include the following information:

- Your order number.
- The details of the damaged/defective product received.
- Attach electronic images of damaged/defective products upon receipt.
We will respond to your message as quickly as we can. In the meantime, please DO NOT throw away your damaged/defective items. We will ask you to send the damaged/defective items back to us (at our expense). Thank you.

The returns products are excluded :
- Any product returned more than 3 days after receipt date
- Product has been opened/used
- Product is not its original condition/damaged/missing part
- Any free gift/sample not returned
- Products without official receipt
- In case of dispute, Vivien Yeo's Beauty Store decision shall be final and conclusive
- Final sale items are identified as such on their product information pages.

When you receive your order, please check to make sure they in good condition (i.e. not damaged or defective) and contact us right away if there is a problem with your shipment.
- Our products are all imported products, and their brand packaging specifications are changed quite often. We will do our best to ensure that the website information is consistent with the product. If the product packaging specifications are different from the actual ones, the actual product shall prevail. Vivien Yeo's Beauty Store will process your returns within 10 working days after receiving the returned parcel.