Shipping policy

您们的货件派送範围是?
我们提供国际送件服务。
如果您居住於香港、澳门或海外地区，请於https://vivienyeobeautystore.hk 下单
如果您居住於马来西亚，请於https://vivienyeobeautystore.my 下单
如果您居住於新加坡，请於https://vivienyeobeautystore.sg 下单
如果您居住於中国，请於https://vivienyeobeautystore.cn 下单
* 请以收件地址决定下单网站，而不是以国籍或信用卡帐单地址决定订单网站。

常见下订单问题
在完成订单後想购买更多产品应该怎样做？
如果您还未完成付款的话，您可以在我们页面上重新选购，忽略该未付款的订单。 如果已完成付款，请透过Facebook专页Vivien Yeo's Beauty Store或电邮shipping@vivipowerholding.com与我们的客户服务部联络，我们会尽快为您处理。

如何在下单後更改我的送货地址？
如果您已经下了订单想更改地址，请马上透过Facebook专页Vivien Yeo's Beauty Store或电邮shipping@vivipowerholding.com与我们的客户服务部更改您的送货地址。 由於系统限制，您无法於系统直接更改送货地址，而订单记录亦不会显示送件地址更新，但我们的出货部门乐意为您更改送货地址。

邮寄安排
我们会根据不同地区而收取相应的运费，当客户付款时，系统会详细列出所有费用，包括送货费用。 如有任何疑问，请透过Facebook专页Vivien Yeo's Beauty Store或电邮shipping@vivipowerholding.com与我们的客户服务部联络。
如运费资讯与购物车或结帐页面有任何不同，一概以购物车或结帐页面所显示的金额为準。

退换政策
Vivien Yeo's Beauty Store服务态度专业谨慎，订单送出前已一再覆检，确保产品品质良好，并细心包裹尽方法减低运送过程中发生损毁的可能。我们提供「3日货品退换购物保證」，若您收到货品时，发现货品损毁、不完整或变质，我们很乐意为您退换该货品。您可以透过Facebook专页Vivien Yeo's Beauty Store或电邮shipping@vivipowerholding.com办理退换货品。
办理退换货品时，请提供以下资料：
- 该笔订单编号
- 收到订购产品的损毁情况/细节
- 敬请随函附上受损毁产品的电子图档
- 当我们收到您的退换通知并确认後立即跟进，请您先保存受损产品。
- 我们会在收到退货後约 10 个工作天，把货品退回。於批核申请後，我们会请您将该受损产品寄回予我们作更换，送递费用由Vivien Yeo's Beauty Store吸收。

以下产品恕不接受产品退换：
- 产品由收货期起计超过3天产品 - 已经开封或曾被使用（例如包装胶纸或盒被撕去）
- 产品并未保持完好包装、已受破坏、损毁或不完整（包裹收妥时已损毁或产品外盒完好但内容物损毁者不在此限）
- 任何显示不接受退货的折扣产品、清货产品或特卖产品
- 任何免费赠品及试用装礼品任何不在Vivien Yeo's Beauty Store购买之产品
- 本店产品皆为外国进口品牌，故品牌包装规格常有更改。我们会尽最大努力确保网站资讯与产品一致。若产品包装规格与实物有异，以实物为準。 如有任何争议，Vivien Yeo's Beauty Store 保留最终决定权不得异议
Delivery 
When the customer pays, the system will list all costs in detail, including the shipping cost. In a single transaction, you can enjoy a free shipping discount when shopping for the specified amount below. If you have any questions, please contact our customer service department via Facebook page Vivien Yeo's Beauty Store or email shipping@vivipowerholding.com. The shipping cost listed in shopping cart/ checkout page shall be final.

Returns
We try very best packaging all items to reduce the occurrence of damage, occasionally accidents happen during shipment. If your order arrived damaged or defective, we are happy to replace the damaged/defective items in your order under the 3 Days Returns Policy. We are to address this problem immediately. Please email to shipping@vivipowerholding.com right away, and include the following information:

- Your order number.
- The details of the damaged/defective product received.
- Attach electronic images of damaged/defective products upon receipt.
We will respond to your message as quickly as we can. In the meantime, please DO NOT throw away your damaged/defective items. We will ask you to send the damaged/defective items back to us (at our expense). Thank you.

The returns products are excluded :
- Any product returned more than 3 days after receipt date
- Product has been opened/used
- Product is not its original condition/damaged/missing part
- Any free gift/sample not returned
- Products without official receipt
- In case of dispute, Vivien Yeo's Beauty Store decision shall be final and conclusive
- Final sale items are identified as such on their product information pages.

When you receive your order, please check to make sure they in good condition (i.e. not damaged or defective) and contact us right away if there is a problem with your shipment.
- Our products are all imported products, and their brand packaging specifications are changed quite often. We will do our best to ensure that the website information is consistent with the product. If the product packaging specifications are different from the actual ones, the actual product shall prevail. Vivien Yeo's Beauty Store will process your returns within 10 working days after receiving the returned parcel.